Refund policy
MTX Fight Supply Ltd
55 Broadway W, Vancouver BC V5Y 1P1, Canada
support@mtxfightsupply.com
Returns
You have 30 days from the date you receive your item to request a return. To be eligible, the item must be in the same condition you received it: unworn, unused, unwashed, with all tags attached, and in its original packaging, with your order number or proof of purchase.
You are welcome to try gear on indoors, with clean hands or over hand wraps, to check the fit. Gear that has been used for training of any kind (bag work, pads, sparring or classes) cannot be returned.
- Shorts and apparel: try on over underwear only. Items with any sign of wear, washing, odour, deodorant, makeup or stains, or with tags removed, cannot be returned.
- Gloves and shin guards: try on indoors only, on clean skin or over clothing. Marks or scuffs on the striking surface, sweat or odour in the padding or lining, or lint caught in the hook-and-loop straps mean the gear has been used, and it cannot be returned.
If your item came with an MTX return tag, it must still be attached. Items returned with the return tag removed cannot be accepted.
Once your return is approved, please ship it within 7 days.
How to start a return
Email support@mtxfightsupply.com with your order number and the item you want to return, and wait for our authorization before sending anything back. Once your return is approved, we will send you the return address and shipping instructions.
Items sent back without authorization will not be accepted. Returns are handled by MTX in Canada. Please do not send items to our suppliers.
Damaged, defective or incorrect items
Please inspect your order as soon as it arrives.
- Damaged in shipping or incorrect item: contact us within 3 business days of delivery with your order number and clear photos of the item, the box and the shipping label.
- Manufacturing defects (for example, a seam or stitching failure that is not caused by wear): contact us within 60 days of delivery with your order number and photos of the defect.
Defect claims are assessed by MTX, together with the manufacturer where needed. Where we confirm a defect, damage or error, we will replace the item, or refund it if a replacement is not available, and we will cover the return shipping.
The following are not defects: normal wear from training or use, cosmetic marks from use, and damage caused by misuse, accident, improper care, or using equipment for something other than its intended purpose.
Nothing in this policy limits your rights under applicable consumer protection law.
Who pays return shipping
We pay for return shipping where an item is damaged, defective or incorrect, and wherever else required by law.
You pay for return shipping on approved returns for size, fit or change of mind. If you ask us for a prepaid return label for one of these returns, we will tell you the cost first, and that amount may be deducted from your refund where permitted by law.
Original shipping charges are not refunded, except where required by law or where the return results from an MTX error.
Free shipping: if your order shipped free and you return items for size, fit or change of mind, the actual cost of the original shipping will be deducted from your refund.
Please send returns with a tracked service. We are not responsible for returns lost in transit.
Refused or unclaimed deliveries: if you refuse a delivery or do not collect it from the carrier, the cost of the original and return shipping will be deducted from your refund.
Inspection and refunds
Every return is inspected when it arrives. We will email you to let you know whether the return has been approved.
If approved, your refund goes to your original payment method within 10 business days. Please allow extra time for your bank or card issuer to post it. If more than 15 business days have passed since we approved your refund, contact us.
What happens after inspection:
- Unused, tags and return tag attached, original packaging: full refund of the item price.
- Unused, but missing tags or original packaging, or packaging damaged: refund less a 20% restocking fee.
- Worn, used for training, washed, damaged after delivery, or return tag removed: not refunded. We will send the item back to you at your cost, or hold it for 30 days for you to arrange collection by courier.
We may decline returns from customers with an unusually high number of returns.
Non-returnable items
The following cannot be returned unless they arrive damaged, defective or incorrect:
- Hygiene items unless still sealed in their original packaging, including mouthguards, hand wraps, groin protectors and ankle, knee and elbow supports
- Items marked Final Sale
- Custom, personalised or special-order items
- Gift cards
Exchanges
The fastest way to get a different size or colour is to return the item you have and, once the return is approved, place a new order for the one you want.
Cancellations
You can cancel an order for a full refund any time before it ships. Email support@mtxfightsupply.com with your order number as soon as possible. Once an order has shipped, the return terms above apply.